Last Updated: September 11, 2026
At Apex Garage Doors and Gates, we are committed to providing high-quality garage door and gate repair, installation, and maintenance services. We want you to be fully satisfied with the work we perform. Please review our Refund and Returns Policy below.
Service Satisfaction
If you are not satisfied with a service we’ve completed, please contact us within 7 days of the service date so we can review the issue and make it right. In many cases, we will send a technician back to inspect and correct the work at no additional charge.
Refunds on Services
- Cancellations Before Service: If you cancel your appointment before we dispatch a technician or begin work, you are entitled to a full refund of any deposit paid.
- Cancellations After Dispatch: If a technician has already been dispatched to your location, a trip or diagnostic fee may apply, and we will deduct this amount from any refund.
- Completed Services: Once a service has been completed and payment has been made, refunds are evaluated on a case-by-case basis. We will assess the issue, and if the work does not meet our quality standards, we will either correct the issue at no cost or issue a partial or full refund at our discretion.
Parts and Products
- Defective Parts: Garage door openers, springs, panels, and other parts installed by our technicians are covered under the manufacturer’s warranty as well as our workmanship guarantee. If a part fails due to a defect, we will repair or replace it at no additional labor cost within the applicable warranty period.
- Custom-Ordered Parts: Special-order or custom garage doors, gates, and parts ordered specifically for your project are non-refundable once ordered, as these items cannot be resold or returned to the manufacturer.
- Unused Stock Parts: Standard, unopened stock parts may be returned within 14 days of purchase for a full refund, provided they are in original, resalable condition. A restocking fee may apply.
Warranty Coverage
All installation and repair work performed by Apex Garage Doors and Gates comes with a workmanship warranty. Specific warranty terms and duration will be provided on your service invoice or written estimate. Manufacturer warranties on parts and equipment are separate and are honored according to the manufacturer’s terms.
How to Request a Refund or Warranty Service
To request a refund, warranty repair, or to report an issue with completed work, please contact us with:
- Your name and service address
- The date of service
- A description of the issue
We will respond promptly to review your request and determine the appropriate next steps.
Non-Refundable Items and Situations
- Diagnostic or trip fees for completed visits, even if you decide not to proceed with recommended repairs
- Damage caused by misuse, lack of maintenance, unauthorized repairs by a third party, or acts of nature after our service was completed
- Custom-ordered products once fabrication or ordering has begun
Contact Us
If you have questions about this Refund and Returns Policy or need to report an issue with a recent service, please reach out:
Apex Garage Doors and Gates
Email: info@apgdinc.com
Phone: (858) 551-1558
Website: apexgaragedoorsandgates.com
